Seljuk Sculpture - Order & Inquiry

Placing an order for the Seljuk bust is a very easy and fast process. You can enter the product page on our website, select the size, color and base options and add it to your cart. You can fill out our contact form or call our customer service for institutional purchases or special design requests. Special pricing and project consultancy services are also offered for municipalities, schools and cultural centers wishing to place bulk orders. After your order is confirmed, the production process is initiated and the estimated delivery date is notified to you.

Yes, custom design requests are accepted for the Seljuk bust. You can share requests such as a different Seljuk commander or sultan typology, original armor details or sizing specific to your space with our customer service. In the custom design process, a draft drawing and 3D model are first prepared, and after your approval, the production phase begins. Personalization options such as adding base engraving, logo or text suitable for your corporate identity are also offered. Production time for custom design orders may be longer compared to standard orders.

Return and exchange transactions for the Seljuk bust can be carried out within 14 days from the delivery date. For the return to be accepted, the product must be unused, in its original packaging and undamaged. Damages occurring during cargo must be photographed and reported to our customer service within 48 hours. Custom design and personalized orders are excluded from the scope of return and exchange due to their nature. In case of a product exchange request, a new one with the same model and specifications is produced and shipped as soon as possible. Customer satisfaction is our primary goal throughout the entire process.

If your Seljuk bust has been damaged during cargo, the first thing you need to do is to have the situation determined in the presence of the cargo officer before opening the package at the time of delivery. The damaged package should be photographed and a report should be kept with the cargo company. Then you need to reach our customer service within 48 hours along with damage photos and your order information. In case of cargo-related damage, the free reproduction and shipment of the product is covered by us. All our Seljuk bust orders are packaged with special protective packaging materials to minimize the risks during the cargo process.

It is possible to cancel your Seljuk bust order before the production process begins. You can contact our customer service within 24 hours of order confirmation to request cancellation. For cancellations made within this period, your full payment is refunded. However, cancellation cannot be made for orders where the production process has started, or a partial refund policy is applied. Custom design and personalized Seljuk bust orders may not be cancelled immediately after approval due to production preparations. In case of any problems, our customer service is ready to offer you the fastest solution.

The delivery time of the Seljuk bust varies depending on the ordered model and production status. For standard models, the production and delivery process is completed within an average of 15-30 business days. For custom design or personalized orders, this period may extend up to 30-60 business days depending on the design approval stage. Domestic deliveries are carried out safely through contracted cargo companies. For international orders, delivery time varies depending on the destination country and customs processes. A cargo tracking number is provided to you so that you can track every stage of your order.