Delivery and Returns

Page Delivery and Returns
Explanation of Delivery and Returns

As Heykel.org, we use professional shipping services to ensure that the artworks we produce reach you safely. We make the shipping company selection to ensure sculptures arrive more safely. We guarantee damage-free delivery of your products by working with experienced shipping companies specialized in special packaging.

Shipping Fee and Payment

Sculpture shipping fee belongs to the buyer and is not included in the product price. Shipping cost varies according to the sculpture's size, weight, and delivery address. The shipping fee is clearly calculated before order confirmation and notified to you. There are no hidden costs or additional fees.

Safe Transportation and Packaging

Sculptures are packaged with specially designed packaging materials to prevent damage during transportation. Multi-layer packaging is done using foam, styrofoam, wooden crates, and protective covers. Especially valuable works such as bronze sculptures, marble sculptures, and polyester sculptures are placed under maximum protection.

Delivery Time

Sculpture delivery time depends on two main factors: the size of the product and the region it is sent to. While delivery time varies between 3-7 days for small bust and figure sculptures, this period can extend up to 10-15 days for large-scale monument sculptures and complex compositions. For international shipments, delivery time is between 15-30 days. After production is completed, the estimated delivery date is notified to you and the cargo tracking number is shared.

Shipping Insurance and Damage Liability

Any damage, breakage, or harm that may occur during transportation is our company's responsibility. All sculpture orders are sent under shipping insurance coverage, and this is clearly stated in the sales contract. If a damaged product is detected during delivery, the return process is initiated and a new product is sent free of charge or a refund is made.

Receiving Delivery and Inspection

When the sculpture is delivered, the package should be opened in the presence of shipping personnel and the product should be inspected. If there is any damage, a report should be made and our company should be notified immediately. Damage liability is accepted when notification is made within 48 hours with damage photos and shipping report.

Sculpture Return Conditions

Sculpture production is a long-term and labor-intensive process carried out on an order-specific basis. Therefore, our return policy differs from other product categories.

Approval Mechanism in Production Process

From the moment your sculpture order is placed, we are in contact with you at every stage of the production process. Visual sharing is definitely made and your approval is obtained at the design sketch, clay model, mold preparation, and final retouching stages. We do not proceed to the next stage without customer approval. This way, it is guaranteed that the work you want will emerge when production is finished.

Non-Returnable Status

In sculpture production, the molding process is initiated after customer approval is obtained. Specially prepared molds are produced only for your order and cannot be used in another project. Additionally, the sculpture production process can take weeks or even months and requires intensive labor. For this reason, sculpture returns are not accepted after production has started.

Decision Making Before Order

Please clarify your decision before placing a sculpture order. Carefully evaluate your design, size, material, and color choices. During the order phase, our team provides you with detailed information, offers reference images, and conducts comprehensive discussions to understand your expectations. If you have any doubts during this process, state them clearly and ask all your questions.

Solution in Case of Production Error

If the produced sculpture does not conform to the design and features you approved, this situation is considered a production error. In such a case, the product is returned, reproduced, or a full refund is made. However, this is valid if the approved design is deviated from. Subjective reasons such as "I didn't like it when I saw it" are not covered by returns.

Damaged Product Return

Sculptures that arrive damaged during delivery are returned within the framework of the procedure specified above. In this case, new product shipment or refund is made under shipping liability.

Contact and Support

You can contact our customer service if you have any questions about delivery or returns. Our expert team is ready to support you throughout the process. Transparent communication and customer satisfaction are our priority.

Note: Please carefully read all delivery and return conditions before placing an order. Order confirmation means that these conditions are accepted.

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Delivery and Returns FAQ

Order cancellation is only possible before the production process begins. If you have confirmed the order but are still in the design sketch phase and the mold process has not yet started, we can evaluate your cancellation request. In this case, the design fee will be deducted and the remaining amount will be refunded. However, cancellation cannot be processed after the mold has been prepared and production phase has begun, because the mold and materials specially produced for you cannot be used in other projects. Therefore, it is important to clarify all details before placing an order, review reference images, and ask your questions to our team. If you are undecided, we recommend receiving pre-order consultation service.

Sculpture production is a labor-intensive process carried out on an order-specific basis that can take weeks or even months. The mold process begins after customer approval, and each mold is specially prepared for your order. Therefore, sculpture returns are not accepted after production has started. However, your approval is obtained by sharing visuals at every stage during the production process, ensuring your satisfaction with the result. If the delivered sculpture does not match the approved design, this is considered a production error and the product will be replaced or a refund will be issued. Please finalize your decision regarding design, size, and material before placing an order.

Yes, we maintain regular communication with you at every stage of the sculpture production process and share visuals. After the design sketch is prepared, it is submitted for your approval, photos are sent during the clay model phase, final inspection is done before mold preparation, and approval is definitely obtained before painting or patina application. We never proceed to the next stage without customer approval. Through this transparent working method, it is guaranteed that your order will be produced exactly as you desire. You can follow the production process step by step and communicate any changes you wish in a timely manner.

When receiving the sculpture, be sure to open the package in the presence of the shipping officer and inspect the product. If you notice any damage, breakage, or cracks, a report must be filed immediately and you should document the situation with photographs. Notify our company within 48 hours with damage photos and shipping report. All damages occurring during transportation are our company responsibility and are guaranteed in the sales contract. The damaged product will be returned and a new sculpture will be sent free of charge, or a full refund will be issued upon your request. Customer satisfaction is our priority.

Sculpture delivery time varies depending on the product dimensions and destination region. For small bust and figure sculptures, the average delivery time is between 3 to 7 days. For large-scale monument sculptures, complex compositions, and heavy pieces, this period can extend up to 10-15 days. For international shipments, delivery time ranges from 15-30 days due to customs procedures. After production is completed, the estimated delivery date is communicated to you, and a cargo tracking number is shared so you can monitor the shipment status in real-time.

The shipping cost is covered by the buyer and is not included in the product price. However, we select the shipping company because sculptures require special packaging and experienced cargo companies for safe transportation. Shipping cost is calculated based on the size, weight, and delivery address of the sculpture. Before order confirmation, the shipping fee is clearly communicated to you with no hidden costs. This way, you know the total payment amount in advance and can plan your budget accordingly.

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